Last updated: September 22, 2026

This Privacy Policy explains how XYBER WAVE TRADE & MARKETING FZCO (“Xyber Wave”, “we”, “us”, or “our”) collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit an inquiry, purchase or use our products or services, participate in training or online courses, or otherwise interact with us.

We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection laws.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

XYBER WAVE TRADE & MARKETING FZCO is a company based in Dubai, United Arab Emirates.

We provide services and solutions across areas including marketing, IT solutions, software and website development, DevOps, cloud services, consultancy, data and AI, training, online courses, logistics, supply chain coordination, general trading and related activities.

For the purposes of applicable data protection laws, Xyber Wave may act as the controller of personal information collected through this website and through our direct interactions with customers and prospective customers.

2. Information We Collect

The types of personal information we collect depend on how you interact with us and which products or services you use.

We may collect the following categories of information:

• your name;
• email address;
• telephone number;
• company or organization name;
• job title or professional information;
• country or region;
• billing and invoicing information;
• delivery or business address;
• information contained in inquiries, messages or correspondence;
• information required to provide our products or services;
• project requirements, technical specifications and related business information;
• training or course-related information;
• transaction and order information;
• technical information related to your use of our website.

We only seek to collect information that is reasonably necessary for the purposes for which it is processed.

3. Information You Provide to Us

You may provide personal information directly to us when you:

• submit a contact form on our website;
• request information about our services;
• request a quotation or proposal;
• place an order;
• enter into a service agreement with us;
• register for training or an online course;
• communicate with us by email, telephone or other communication channels;
• provide information required for a project or service;
• contact our customer or technical support.

You are responsible for ensuring that the personal information you provide to us is accurate and up to date.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting providers or other technology services.

This information may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• language settings;
• referring website or page;
• pages visited on our website;
• date and time of access;
• technical logs and diagnostic information;
• cookie and similar technology information.

We may use this information to operate, secure, maintain and improve the website and to understand how visitors interact with it.

5. How We Use Personal Information

We may use personal information for purposes including:

• responding to inquiries and requests;
• communicating with customers and prospective customers;
• preparing quotations, proposals and agreements;
• providing products and services;
• processing and managing orders;
• managing customer relationships;
• providing technical and customer support;
• delivering training and online courses;
• organizing logistics, deliveries and supply chain activities;
• processing payments and maintaining transaction records;
• issuing invoices and maintaining accounting records;
• managing projects and contractual obligations;
• improving our website, products and services;
• maintaining the security of our systems and website;
• preventing fraud, abuse and unlawful activity;
• complying with legal, regulatory, accounting and tax obligations;
• establishing, exercising or defending legal claims.

6. Legal Bases for Processing

Where required by applicable law, we process personal information on an appropriate legal basis.

Depending on the circumstances, this may include:

• your consent;
• the performance of a contract with you;
• taking steps at your request before entering into a contract;
• compliance with our legal or regulatory obligations;
• protection of our legal rights and interests;
• other grounds permitted under applicable law.

Where processing is based on your consent, you may withdraw that consent subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Contact Forms and Inquiries

When you submit a contact form through our website, we may collect information including your name, email address, telephone number and any other information you provide as part of your inquiry.

We use this information primarily to respond to your request, communicate with you and determine whether our products or services may be suitable for your needs.

Information submitted through website forms may be processed through website infrastructure and technology providers used to operate the website.

8. Customers and Business Contacts

If you are a customer, supplier, partner, representative of a business or other professional contact, we may process information necessary to establish and maintain our business relationship with you.

This may include:

• business contact details;
• company information;
• contractual information;
• communications and correspondence;
• project documentation;
• order and transaction records;
• billing and payment records.

9. Payments

Where payments are made in connection with our products or services, payment information may be processed by banks, payment providers or other financial service providers.

We may receive transaction-related information such as payment status, transaction references, billing details and amounts paid.

Where payment information is processed directly by a third-party payment provider, that provider's privacy policy and terms may also apply.

10. Training and Online Courses

If you participate in our training programs or online courses, we may process information necessary to register you, provide access to educational content, communicate with you and manage the training relationship.

This information may include:

• your name and contact details;
• registration information;
• course or training selections;
• participation or progress information;
• payment and transaction information;
• communications relating to the training or course.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper functionality, improve performance, remember certain preferences and understand how the website is used.

Cookies are small data files stored on or accessed through your device when you visit a website.

Cookies may be used for purposes such as:

• essential website functionality;
• security and fraud prevention;
• remembering preferences;
• website performance and diagnostics;
• traffic and usage analysis where applicable.

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

12. Sharing Personal Information

We do not sell personal information.

We may share personal information with third parties where reasonably necessary for legitimate business purposes or where required by law.

Recipients may include:

• website and hosting providers;
• cloud infrastructure providers;
• IT and technical service providers;
• email and communication service providers;
• payment processors and financial institutions;
• accounting, legal and professional advisers;
• logistics providers, carriers and suppliers;
• business partners involved in providing requested services;
• government authorities or regulators where legally required.

Third parties receiving personal information are expected to process it only for appropriate purposes and subject to applicable legal and contractual requirements.

13. Third-Party Services

Our website and services may rely on or contain links to third-party platforms, websites, cloud services, payment providers, communication services and other external technologies.

Those third parties may process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing personal information directly to them.

14. International Data Transfers

Xyber Wave operates from the United Arab Emirates and may work with customers, suppliers and service providers located in other countries.

As a result, personal information may be transferred to, stored in or processed in countries other than the country in which it was originally collected.

Where required by applicable law, we take appropriate measures to ensure that international transfers of personal information are carried out in accordance with applicable data protection requirements.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

When determining retention periods, we may consider:

• the duration of our relationship with you;
• contractual requirements;
• accounting and tax requirements;
• legal and regulatory obligations;
• potential disputes or legal claims;
• security and fraud prevention requirements.

When personal information is no longer required, we may delete, anonymize or otherwise securely dispose of it as appropriate.

16. Data Security

We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, destruction or misuse.

These measures may include access controls, secure systems, technical safeguards and limiting access to personal information to individuals who reasonably require it for their work.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

17. Your Privacy Rights

Depending on the laws applicable to you and the circumstances of the processing, you may have certain rights regarding your personal information.

These rights may include the right to:

• request information about how your personal information is processed;
• request access to personal information relating to you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information where applicable;
• request restriction or suspension of certain processing;
• object to certain processing where applicable;
• withdraw consent where processing is based on consent;
• request transfer of personal information where applicable;
• submit a complaint to an appropriate data protection authority where applicable.

These rights may be subject to limitations, exceptions and verification requirements under applicable law.

18. Requests Regarding Your Personal Information

If you wish to exercise a privacy right or ask a question about personal information we hold about you, you may contact us using the contact information provided at the end of this Privacy Policy.

We may request information reasonably necessary to verify your identity before responding to a request.

We will handle valid requests in accordance with applicable law.

19. Marketing Communications

Where permitted by applicable law, we may use contact information to communicate with existing or prospective customers about our products, services or relevant business opportunities.

Where consent is legally required, marketing communications will be sent only where the appropriate consent has been obtained.

You may request that we stop sending marketing communications at any time using the method provided in the relevant communication or by contacting us.

20. Children's Privacy

Our website and general business services are not specifically directed at children.

We do not knowingly seek to collect personal information from children except where necessary for a specific service and where appropriate authorization or consent is obtained in accordance with applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the situation and take appropriate action.

21. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• comply with applicable laws and regulations;
• respond to lawful requests from courts, regulators or government authorities;
• protect our rights, property or legal interests;
• protect the rights or safety of customers, users or third parties;
• investigate suspected fraud, security incidents or unlawful activity;
• establish, exercise or defend legal claims.

22. Business Transfers

If Xyber Wave undergoes a merger, acquisition, restructuring, reorganization, financing, sale of assets or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Where required, appropriate measures will be taken to protect personal information during such a transaction.

23. External Links

Our website may contain links to third-party websites or services that are not controlled by Xyber Wave.

We are not responsible for the privacy practices, security or content of those third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, website, services, technology, legal requirements or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

25. Applicable Data Protection Law

Our processing of personal information is subject to applicable data protection and privacy laws, including, where applicable, the laws and regulations of the United Arab Emirates.

This includes applicable requirements relating to the collection, processing, storage, security and transfer of personal information.

26. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to make a request concerning your personal information, you may contact us through the contact form available on our website or by correspondence to:

XYBER WAVE TRADE & MARKETING FZCO
Dubai Silicon Oasis
P.O. Box 50819
Dubai, United Arab Emirates